How do I return an item?
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• -unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
Some standard stocked shutter products and other stocked products we sell may be returned for exchange or refund and will incur a 15% restocking fee; please check with Andersen Building Products to see if your item(s) qualify for return. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Andersen Building Products if return is for refund or exchange. No credit will be given by Andersen Building Products on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
IMPORTANT: CUSTOM PRODUCTS CANNOT BE RETURNED, EXCHANGED OR CANCELED; they were or are being made for you and are not a stocked item by Larson Shutter Company. Please measure and order carefully when ordering custom products. No exceptions will be considered on any custom or non-stocked items.
Freight Damage, Defective and Shortages
Defective or freight damaged merchandise will be repaired or replaced at Andersen Building Products’ discretion and will be replaced or repaired at no charge to you. It is imperative that you check shipments for missing, defective or damaged merchandise as soon as possible when delivered. Shipping cartons and contents should be inspected at the time of delivery for any damage or shortage. No claims for damage or missing parts/merchandise will be considered if not reported within 72 hours of delivery. Freight damaged, defective or missing products will be replaced only and are not eligible for refund. If you have changed your mind or no longer want the product you will be subject to the standard return policy stated above.
Customer is responsible for all shipping costs if seller is not at fault.
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